Update on Case Assistance by Service Centers
As part of the agency’s efforts to streamline requests for case assistance, we are discontinuing the use of USCIS service center e-mail boxes for case-specific questions on Jan. 21, 2019. Instead, USCIS is focusing our resources online via self-help tools at uscis.gov/tools and my.uscis.gov, and through the USCIS Contact Center. These changes are a part of our overall modernization efforts to provide a more efficient and effective user experience
The service center e-mail addresses being discontinued are:
- California Service Center: csc-ncsc-followup@uscis.dhs.gov
- Vermont Service Center: vsc.ncscfollowup@uscis.dhs.gov
- Nebraska Service Center: NSCFollowup.NCSC@uscis.dhs.gov
- Potomac Service Center: psc.ncscfollowup@uscis.dhs.gov
- Texas Service Center: tsc.ncscfollowup@uscis.dhs.gov
For assistance with our online tools, see the listings below.
If you… | Then you can… |
Want to check your case status | Sign up for automatic case updates. |
Want to check processing times | Visit our processing times page. |
Have moved | Submit a change of address request. |
Want to appeal or ask us to review a decision | Submit |
Need case assistance because:
| Submit an online request to have a service request sent to the service center or reach out to the USCIS Contact Center. |
Need additional assistance because:
| Call the USCIS Contact Center at 800-375-5283. |
Want to provide feedback to USCIS | Visit the Feedback Opportunities page. |
Need to notify us of a systemic operational issue, such as a pattern of potentially incorrect notices | Email: public.engagement@uscis.dhs.gov |
Reminder: USCIS can only discuss a case with you if you are the applicant, petitioner, or requestor or an authorized representative.