How to Track Delivery of Your Notice or Secure Identity Document (or Card)
- Sign into your USCIS online account to receive automatic updates, including your U.S. Postal Service (USPS) tracking number when we mail your card or travel document. If you did not file online and do not have a USCIS online account, review the instructions to create an account to track your case.
If you do not have a USCIS online account, you can also check Case Status Online to see if we have mailed your card.
- Register for Informed Delivery through USPS to get daily images of mail being sent to you. With Informed Delivery, you can:
- Automatically track the packages you are expecting;
- Set up email and text alerts; and
- Enter USPS Delivery Instructions™ for your mail carrier.
USCIS, through the Secure Mail Initiative (SMI), uses USPS Priority Mail with Delivery Confirmation to deliver certain immigration documents in a safe, secure, and timely manner. SMI enables us to confirm delivery of Permanent Resident Cards (also known as Green Cards) and documents related to travel and employment authorization. With USPS tracking information, you can easily stay up to date on the delivery status of your documents and confirm if essential documents were delivered to the proper address.
Mailing Address
You should ensure your mailbox is labeled with your name, especially if you live in a building with multiple units, such as an apartment building.
We will mail your card or travel document to the address you provided on your application or, if you requested this, we will mail it your designated representative on Form G-28, Notice of Entry or Appearance as Attorney or Accredited Representative.
If your mailing address changes after you file your application, you must update your address with USCIS and USPS as soon as possible. We recommend you use the USPS Look Up a ZIP Code tool to ensure that you give USCIS your full address using the standard abbreviations and formatting recognized by USPS.
If you do not update your address promptly, your case could be delayed, your documents could get lost, and you may need to reapply and pay the fee again.
Lost or Missing Mail:
Notices
USCIS notices cannot be tracked via UPS or USPS. If you have not received your notice, you may submit a case inquiry with USCIS in the “did not receive notice by mail” category. For example, if you did not receive your approval notice and believe it may have been lost in the mail, you may submit a case inquiry as explained above if you know your receipt number. If you do not know your receipt number, contact the USCIS Contact Center for help.
Lost or Missing Mail: Documents or Cards
You can continue to use Informed Delivery to track and manage the delivery of your package.
If your USPS tracking information shows your package was delivered but you have not received it, follow the steps recommended by USPS on the Find Missing Mail webpage. You should begin the steps as soon as you believe your mail is missing.
If you have contacted USPS, but you still have not received your secure identity document (or card), and you believe it may have been returned to us, you should contact the USCIS Contact Center or submit a case inquiry in the “did not receive card by mail” or “did not receive document by mail” categories. In some instances, we may be able to attempt a second delivery of the card or travel document. We may reissue a secure document if the original document was not delivered to you after the first or subsequent delivery attempts. You generally need to file a new form for a non-delivered secure document to be reissued. See the Immigration Documents and How to Replace Them webpage.
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