USCIS Website Metrics Report for July 2023
Usage Metrics
| Metrics | Count |
|---|---|
| Users | 12,070,202 |
| Sessions | 32,58,714 |
| Pageviews | 85,982,012 |
| Avg. Session Duration | 0:03:39 |
| Avg. Time on Page | 0:02:12 |
| Bounce Rate | 39.11% |
| Sessions with Search | 1,322,357 |
| Pages / Session | 2.64 |
Top Pages on USCIS
| Page Title | Pageviews |
|---|---|
| USCIS Account - Home Page | 15,018,094 |
| Home | USCIS | 8,078,271 |
| USCIS | myUSCIS Home Page | 7,467,448 |
| Site Search |USCIS | 2,610,887 |
| myUSCIS Account - Inbox | 2,310,203 |
| Form I-9 Acceptable Documents | USCIS | 2,068,188 |
| USCIS Account - USCIS - Account - Secure Messaging | 1,878,018 |
| USCIS Account - Onboarding | 1,271,964 |
| USCIS Account - Applicant Profile | 1,253,856 |
| All Forms | USCIS | 929,839 |
Top Search Terms and Resulting Pageviews
| Search Term | Pageviews |
|---|---|
| case status | 42,784 |
| case status online | 31,019 |
| processing times | 30,302 |
| i-130 | 28,103 |
| i-765 | 24,900 |
| i-485 | 23,949 |
| change of address | 19,298 |
| daca renewal 2023 | 18,083 |
| status of my case | 16,938 |
| check case status | 16,858 |
USCIS Monthly Customer Satisfaction Survey
Please rate your level of agreement with the following statement: "I am satisfied with my experience on the USCIS website."
| Answer | Number | Percentage |
|---|---|---|
| Strongly Agree | 2,744 | 43.92% |
| Agree | 1,843 | 29.50% |
| Neutral | 928 | 14.85% |
| Disagree | 410 | 6.56% |
| Strongly Disagree | 323 | 5.17% |
What is your primary role in visiting the site today?
| Answer | Number |
|---|---|
| Applicant (you’re applying for a visa, Green Card, or naturalization) | 2,429 |
| Other | 1,330 |
| Requestor (you’re requesting immigration records) | 570 |
| Petitioner (you’re submitting an application on behalf of someone else such as your spouse, fiancé(e), or employee) | 777 |
| Friend, family member or community member (you’re helping someone else in an unofficial capacity) | 435 |
| Legal representative (you represent or help represent applicants, petitioners, or requestors) | 153 |
| Community advocate or educator (you work in a non-profit/community organization) | 56 |
| Translator/interpreter | 36 |
| Media representative | 18 |
| Elected official/government representative | 13 |
What was your general reason for visiting the site today?
| Answer | Number |
|---|---|
| Citizenship | 586 |
| General information regarding immigration laws | 579 |
| General information regarding USCIS | 729 |
| General policy information | 130 |
| Green Card | 1,591 |
| Other | 1,213 |
| Working in the USA | 1,336 |
Last Reviewed/Updated: