USCIS Website Metrics Report for November 2024
Usage Metrics
| Metrics | Count |
|---|---|
| Users | 9,943,362 |
| Sessions | 19,322,037 |
| Views | 40,481,756 |
| Average Engagement Time | 06:33 |
| Average Engagement Time per Session | 01:99 |
| Engagement Rate | 50.09% |
| Sessions with Search | 1,254,055 |
| Sessions per User | 1.99 |
Top Pages on USCIS
| Page Title | Views |
|---|---|
| Home | USCIS | 8,584,865 |
| Form I-9 Acceptable Documents | USCIS | 1,529,876 |
| Site Search | USCIS | 1,159,332 |
| All Forms | USCIS | 851,616 |
| Fee Schedule | USCIS | 839,961 |
| Application for Employment Authorization | USCIS | 685,280 |
| How to Change Your Address | USCIS | 645,127 |
| Petition for Alien Relative | USCIS | 599,519 |
| Inicio | USCIS | 593,417 |
| Application for Naturalization | USCIS | 544,367 |
Top Search Terms and Resulting Pageviews
| Search Term | Event Count |
|---|---|
| case status | 17,682 |
| i-765 | 17,295 |
| i-485 | 10,505 |
| i-130 | 9,848 |
| processing times | 8,104 |
| I-765 | 7,303 |
| 765 | 6,973 |
| I-485 | 6,395 |
| i-864 | 6,394 |
| 485 | 6,244 |
USCIS Monthly Customer Satisfaction Survey
Please rate your level of agreement with the following statement: "I am satisfied with my experience on the USCIS website."
| Answer | Number | Percentage |
|---|---|---|
| Strongly Agree | 2,032 | 45.71% |
| Agree | 1,302 | 29.29% |
| Neutral | 609 | 13.70% |
| Disagree | 289 | 6.50% |
| Strongly Disagree | 213 | 4.79% |
What is your primary role in visiting the site today?
| Answer | Number |
|---|---|
| Applicant (you’re applying for a visa, Green Card, or naturalization) | 2,072 |
| Other | 780 |
| Petitioner (you’re submitting an application on behalf of someone else such as your spouse, fiancé(e), or employee) | 411 |
| Friend, family member or community member (you’re helping someone else in an unofficial capacity) | 290 |
| Requestor (you’re requesting immigration records) | 252 |
| Legal representative (you represent or help represent applicants, petitioners, or requestors) | 81 |
| Community advocate or educator (you work in a non-profit/community organization) | 30 |
| Translator/interpreter | 43 |
| Media representative | 21 |
| Elected official/government representative | 15 |
What was your general reason for visiting the site today?
| Answer | Number |
|---|---|
| Citizenship | 587 |
| Green Card | 1,363 |
| Working in the USA | 1,018 |
| General information regarding immigration laws | 356 |
| General information regarding USCIS | 410 |
| General policy information | 96 |
| Other | 73 |
Last Reviewed/Updated: