USCIS Website Metrics Report for October 2024
Usage Metrics
| Metrics | Count |
|---|---|
| Users | 10,588,865 |
| Sessions | 20,614,852 |
| Views | 42,117,581 |
| Average Engagement Time | 06:30 |
| Average Engagement Time per Session | 02:10 |
| Engagement Rate | 50.48% |
| Sessions with Search | 1,329,199 |
| Sessions per User | 2 |
Top Pages on USCIS
| Page Title | Views |
|---|---|
| Home | USCIS | 8,337,343 |
| Form I-9 Acceptable Documents | USCIS | 1,824,765 |
| Site Search | USCIS | 1,182,238 |
| All Forms | USCIS | 901,744 |
| Fee Schedule | USCIS | 856,070 |
| Application for Employment Authorization | USCIS | 734,918 |
| How to Change Your Address | USCIS | 648,235 |
| Employment Eligibility Verification | USCIS | 610,488 |
| Inicio | USCIS | 587,615 |
| Petition for Alien Relative | USCIS | 580,572 |
Top Search Terms and Resulting Pageviews
| Search Term | Event Count |
|---|---|
| case status | 18,477 |
| i-765 | 17,998 |
| i-485 | 12,352 |
| i-130 | 9,654 |
| processing times | 8,807 |
| I-765 | 8,304 |
| 765 | 7,395 |
| I-485 | 7,060 |
| 485 | 6,979 |
| i-864 | 6,604 |
| I-130 | 6,109 |
USCIS Monthly Customer Satisfaction Survey
Please rate your level of agreement with the following statement: "I am satisfied with my experience on the USCIS website."
| Answer | Number | Percentage |
|---|---|---|
| Strongly Agree | 2,444 | 44.54% |
| Agree | 1,752 | 31.93% |
| Neutral | 728 | 13.27% |
| Disagree | 301 | 5.49% |
| Strongly Disagree | 262 | 4.77% |
What is your primary role in visiting the site today?
| Answer | Number |
|---|---|
| Applicant (you’re applying for a visa, Green Card, or naturalization) | 2,665 |
| Other | 919 |
| Petitioner (you’re submitting an application on behalf of someone else such as your spouse, fiancé(e), or employee) | 489 |
| Friend, family member or community member (you’re helping someone else in an unofficial capacity) | 310 |
| Requestor (you’re requesting immigration records) | 434 |
| Legal representative (you represent or help represent applicants, petitioners, or requestors) | 112 |
| Community advocate or educator (you work in a non-profit/community organization) | 49 |
| Translator/interpreter | 42 |
| Media representative | 15 |
| Elected official/government representative | 14 |
What was your general reason for visiting the site today?
| Answer | Number |
|---|---|
| Citizenship | 591 |
| Green Card | 1,913 |
| Working in the USA | 1,249 |
| General information regarding immigration laws | 350 |
| General information regarding USCIS | 492 |
| General policy information | 96 |
| Other | 776 |
Last Reviewed/Updated: