Each User Needs a Unique Email Address to Ensure Continued Access to SAVE

SAVE staff are contacting browser users by phone and email to let them know their SAVE account could be locked if they don’t take steps to prepare for the transition to Login.gov.

This fall, SAVE browser users will use their email address instead of their SAVE username to sign in using Login.gov. Each browser user will create their own profile on Login.gov with their unique email address. The email address will function as their “username” for Login.gov.

All SAVE users have an email address associated with their user account(s). SAVE browser users must update the email associated to their user accounts to their unique email address. Use of the same email address by multiple users will no longer be permitted for SAVE browser users.

While an individual may have multiple user accounts tied to one email, multiple people cannot use the same email address within Login.gov. Once a shared email address is established in a login.gov profile, other users who try to use that shared email address will encounter an access block from the system after migration.

To ensure you are not restricted from accessing your browser user account, please update your user account email address under User Profile today.